DEPARTMENT OF HUMAN RESOURCES  MANAGEMENT AND DEVELOPMENT

INTRODUCTION

This service charter puts in place service standards that will guide the Department of Public Service Management and staff in providing quality services to our clients and the general public. It therefore outlines:

  • Information on a range of services on offer from the Department.
  • Standards associated with such services based on clients’ expectation.
  • How to redress clients concerns or issues. 

MANDATE

The department derives its mandate from section 19 of the Public Service Act of 2004 “to take overall responsibility, on behalf of the Chief Secretary to the Government, for the administration and management of the Public Service”.

VISION

"A high quality and results-oriented Public Service"

 MISSION

To foster and sustain a high quality and results-oriented, accountable and transparent public service through systematic development and implementation of equitable, sound human and institutional resource management policies, strategies, practices and systems in order to ensure economy, efficiency and effectiveness.

CORE VALUES

We are committed to and adhere to the following principles while serving our customers:

  •  Creativity : We shall encourage our staff members in taking responsible risks and innovations aimed at improving the quality of its services.
  •  Transparency: We shall promote openness, accountability and continuous learning when discharging our duties. 
  • Networking: We shall promote shared stewardship and responsibility and the importance of working with others to achieve our vision. 
  • Professionalism: We shall discharge our duties with a high degree of integrity in keeping with the ethical standards. 
  • Adaptive and Dynamism: We shall respond timely to changing needs and circumstances in order to provide a better service to the expectation of our clients.

SERVICES

The Department is responsible for the provision of the following services:

  • Development and technical guidance on human resource policies.
  • Human resource Training and development.
  • Salary Administration and Payroll Management.
  • Human Resource Planning.
  • Establishment control.  
  • Development of Public Service organizational structures, administrative work systems, and procedures.
  • Performance Management services
  • Harmonization of  Public Service remuneration
  • Conducting Personnel Audit services
  • Provide technical support on mainstreaming HR cross cutting issues.
  • Facilitating  recruitment and  placement of volunteers
  • Development and Administration of Terms and Conditions of Service
  • Ensuring Quality and Productivity  in the public service
  • Facilitate management of HR common service

Our Customers                      

The Customers of the department are:-

  • Government   Ministries , Departments  and  Agencies
  • The  Public
  • Civil society organizations
  • Private sector
  • Development  Partners
  • Management  Development  Institutes(MDI`s)

CONTACTS

Department of Human Resource management and Development

P.O. Box 30227,

Lilongwe3.

Tel:      +265 1 789522

Fax:      +265 1 789006

Email: JLIB_HTML_CLOAKING

CAPITAL HILL.

Contact Us

Office of the President and Cabinet,

Private Bag 301, Lilongwe 3.

Telephone: +2651789311 / +2651789 411

Email : JLIB_HTML_CLOAKING
Web : www.opc.gov.mw